Last updated: October 15, 2026
Thank you for shopping with Aeon Stage. This policy explains our shipping arrangements, charges and delivery process.
We currently ship within Canada. Shipping availability for your address is shown at checkout. If no shipping option is available for your address, please contact info@aeonstage.com before placing an order.
Applicable sales taxes charged on your order are shown at checkout.
We process orders once the required payment and order details have been confirmed. Preparation time depends on product availability and any work required before dispatch. We will contact you if additional information is needed or an availability issue affects your order.
Special colours and other custom requirements need additional production time. More complex customizations may take longer. We will confirm the estimated timeframe for your particular order in writing.
For custom orders paid by deposit, the remaining balance must be paid after manufacturing is complete and before the order is dispatched. Production and preparation time are separate from carrier transit time.
Orders are sent by standard shipping using a carrier selected by Aeon Stage.
Any estimated transit time we provide relates to the period after dispatch and does not include order processing, preparation or custom production. Delivery estimates are not guarantees and may be affected by carrier delays, weather or other events outside our reasonable control.
If a significant delay affects your order, we will work with you to establish its status and explain the available options. Delivery estimates do not limit any cancellation or refund rights provided by applicable law.
Once your order ships, we will send a shipping confirmation to the email address provided with your order. Where tracking is available, the email will include a tracking number and link.
Tracking information may take time to update after dispatch.
Please check that your shipping address and contact details are correct before completing your purchase.
If a correction is needed, contact us as soon as possible. We will try to accommodate changes before dispatch. Once an order has been handed to the carrier, address or delivery changes may not be possible.
If your shipment is missing, delayed, damaged or contains an incorrect product, please contact info@aeonstage.com with your order number and relevant details.
We will investigate delivery issues with the carrier and work with you to arrange an appropriate resolution, including a replacement or refund where appropriate or required by law.
Please inspect your order promptly on receipt and report any shipping damage or incorrect items immediately upon discovery. Include relevant photographs of the product, packaging and shipping label, and retain the packaging and affected items while we assess the issue.
For confirmed shipping damage or an incorrect product supplied by Aeon Stage, we will arrange and cover return shipping and, where applicable, shipping of the replacement product. Please contact us before arranging a shipment yourself.
Our request for prompt reporting does not remove your rights concerning hidden defects or any other rights under applicable law.
To request cancellation of a standard-stock order, contact us as soon as possible. If the order has already been dispatched, the applicable return process and shipping terms will apply.
Custom orders have separate cancellation terms. If you cancel because you have changed your mind after the agreed custom production has begun, the custom order deposit is non-refundable, subject to your rights under applicable law. Please refer to our Return & Refund Policy and your written custom order agreement for full details.
Refunds, when due, are issued to the original payment method in accordance with our Return & Refund Policy and applicable law. Your bank or payment provider may require additional time to post the refund.
For approved returns that are not due to a product defect, shipping damage or an error by Aeon Stage:
Applicable shipping deductions will be explained when we authorize the return. Please refer to our Return & Refund Policy for eligibility, time limits and the complete return process.
Nothing in this policy excludes or limits any rights or remedies you may have under applicable consumer protection laws. Where this policy conflicts with mandatory legal requirements, those requirements apply.
For shipping questions or assistance with your order, email info@aeonstage.com.
